FAQ

Q. What payment methods do you accept?

A. We accept PayPal, Visa, MasterCard, American Express & Discover.

Q. Do you wholesale?

A. No we do not.

Q. I have a idea, how do I share my ideas?

A. Go to the Contact Us page and share your idea with us! We would love to hear from you.

Q. Where do you ship to?

A. We ship to the United States & Canada!

Q. How much is shipping?

A. Due to the change in shipping costs the shipping rates will be the following:

Flat Rate Shipping (all prices in USD):

USA – $ 9.95

Canada – $ 12.95

Shipping prices may change due to how big your order is and weight. If you are wanting to place an order for a heavy item such as furniture we will invoice you for the price difference. Click here for more information on our Shipping Policy.

Q. Do you provide tracking numbers?

A. Yes, we will email them to you when your order has been shipped.

Q. Can I cancel my order?

A. We move pretty quickly, so we cannot guarantee that your order can be cancelled. All cancellations must be done within 24 hours of order placement, no exceptions.

Q. Where are you located?

A. Springfield, Missouri USA

Q. Do you have a storefront?

A. No. But hopefully very soon we will!

Q. Do you ship to a P.O. Box addresses? 

A. Yes. Additional charges will apply. You will be invoiced for the price difference.

Q. I ordered a product then I got an email/message saying the product that I ordered is out of stock. What now?

A. Once you received the email/message, you can either get a similar product with the same price value, or get a refund. You must email us back telling us what you prefer otherwise you will just get a refund for the products that are out of stock.

Q. I wanted to know if you will have these items back in stock.

A. We are working very hard to replenish them. Please allow at least 2-3 weeks. Don’t quote us for this. Please check back from time to time to see if we have them in yet. Items on this website sell out very fast! So order now!

Q. Am I able to save a certain item until I can purchase it?

A. No, It’s first come first served!

Q. Do you accept returns?

A. Merchandise must be returned within 30 days of the original order date. Returns made beyond this time limit will be refused and mailed back to the shipping address of the original order.

Q. Am I able to receive a refund for my purchase?

A. There are no refunds. Online orders are eligible for an online store credit or an exchange if the item is not damaged, used, or worn.

Q. How long do I have to wait to receive my item(s)?

A. Usually it will take 5 – 10 business days, possibly less. Please be mindful of slow shipping due to weather, holidays etc. Only half of our inventory is stored in house, so please keep that in mind! We will e-mail you if it’s any later than that.

Q. Will my items be shipped in different packages if they are on back order?

A. Yes, if a item is on back order we will email you and let you know. We will ship it out to you as soon as possible!

Q. I placed an order and I only received half of my order. Where is the rest of my order?

A. We have several warehouses throughout the USA where products will be shipped from. Because of that some products may arrive at different times due to being shipped from different warehouses. We have supplier warehouses all over the USA. We do our best to make sure we only offer quality items from great American companies. If you place an order of several different items there will be a great possibility it will be shipped separately from different locations, if this is the case we will inform you via email. Orders will take 48 hours for processing before being shipped out and shipping is normally 5-10 business days depending on which warehouse items are being shipped from.

Q. One of the items I purchased is not here!

A. We highly doubt this will happen, but we all make mistakes. If you didn’t get everything you ordered, go to the Contact Us page and let us know. We will ship it out to you as soon as possible.

Q. What do I do if I receive the wrong item(s)?

A. Go to the Contact Us page and let us know. We will ship the correct items out to you as soon as possible.

Q. My item(s) are broken. What do I do now?

A. If this is a severe case, please send a e-mail to danasmarketplace1@gmail.com with a picture of the broken item(s) and we will give you a refund with the same price value of items purchased or replace it with a similar item.

Q. Can I use these products if I have sensitive skin?

A. We believe in transparency which is why we use all-natural ingredients and list ingredients under every product displayed on www.danasmarketplace.com. When shopping for bath indulgences it’s a good idea to be aware of the ingredients. We encourage you to look under each product description for the list of ingredients. If you have a known allergy, play it safe and avoid that product. Better to play it safe, we say!